Shipping Policy
Thank you for your order. Below are details regarding our shipping process, shipping costs, delivery times, and order tracking.
Shipping Areas
We ship to locations within the United States and Canada.
Order Processing Time
All in-stock orders will be processed within 1–2 business days (Monday through Friday, excluding U.S. public holidays).
Orders placed on weekends or public holidays will begin processing on the next business day.
Pre-order items will ship according to the estimated release dates listed on their respective product pages. Estimated shipping dates are subject to change due to manufacturer delays.
Shipping Methods and Delivery Times
Contiguous U.S.: 4–6 business days
Canada: 4–6 business days
Free Shipping
APO/FPO Military Addresses
Standard Shipping: 4 weeks or longer after dispatch. Shipments to military addresses may experience delays.
Shipping Costs and Free Shipping Policy
Standard shipping costs will be calculated and displayed at checkout.
Eligible orders within the contiguous U.S. (the 48 adjoining states) qualify for free standard shipping. The minimum order value required for free shipping is displayed at checkout.
Free shipping does not apply to expedited shipping, orders shipping to Alaska, Hawaii, U.S. territories, or APO/FPO addresses, nor does it apply to certain pre-order items.
Order Tracking
Once your order leaves the warehouse, you will receive a shipping confirmation email containing a tracking number. You can track your package directly via the carrier’s official website.
Ownership of the products and the risk of loss transfer to you once the shipment is handed over to the carrier.
Important Note on Pre-order Items
Pre-order release dates are estimates only and may be delayed due to manufacturing or supply chain issues. Unless otherwise required by U.S. law, we do not cancel pre-orders solely due to changes in the estimated release date. If your order contains both in-stock and pre-order items, the entire order may be held until all items are ready for shipment. Damage/Loss in Transit
If your package arrives damaged or is lost in transit, please contact our Customer Service department within 7 calendar days of delivery and provide photos of the packaging and the product for verification.
Customer Support
Hasbro, Inc.
1027 Newport Avenue
Pawtucket, RI 02861, United States
Phone: +1‑800‑255‑5516
Email: [email protected]